Help
How to do it in DispatchMe.
Short answers in the words the screens use. Start with setting up your account.
Get started
Channels
Turn on phone answering
Set up the phone assistant from your form, choose its name and voice, give it a number, and see how it asks each question.
Answer text messages
Turn on texts for a form’s phone number so people answer the form’s questions by text, with your own first message.
Share your form
Every way to put your form in front of people: a hosted link, a button on your website, an embedded form, a QR code and the voice and chat assistant.
Add knowledge for your assistants
Give the phone and text assistants your hours, service area and common questions, so they answer before taking a request.
Routing and coverage
Choose who gets notified
Each form chooses one of three: whoever is on call, the same people every time, or nobody (just keep a record).
Set up coverage schedules
Give a form a location and a schedule so requests reach the people covering it, in order, week by week.
Change escalation timing
How long DispatchMe waits before the next person, the backup responders and the escalation owner are told, and how to change it.