Turn on phone answering
In Form Studio, open Calls and notifications, then Phone answering, and choose Set up phone answering. Name the assistant, pick a voice and choose Turn on phone answering. It reads your form’s questions, then you give it a phone number. It takes about a minute.
Set up the assistant
- Open the form in Form Studio, then Calls and notifications.
- Under Phone answering, choose Set up phone answering.
- Name the assistant and choose its voice. Set the longest a call can run, between 60 and 7,200 seconds.
- Choose Turn on phone answering. It reads your questions and says how many it will ask.
- Choose Get a phone number. Before you pick one, it reminds you who gets notified, so phone requests go where you expect.
Shape the call
Each question has “Ask this on phone calls too” and the words the phone assistant will say. Phone settings hold the greeting and the closing. For choice questions, Assistant guidance explains what each answer means, so the assistant can pick it from what the caller says.
In Try it, the Voice view shows the call as a conversation, question by question.
One form, every channel
Calls ask the questions on this form and follow “Who gets notified”. When you change a question, the phone assistant is updated from the form.