Property maintenance request form template
Residents say what needs attention. A water problem asks whether it is leaking right now and marks the request urgent if it is; every request asks whether maintenance may enter and whether there are pets.
After you sign up, choose Property Maintenance Request under New form in Form Studio.
What it asks
15 questions, 2 of them only when an answer calls for them.
- Contact detailsFull Name, Phone Number, Email Address, How can we help?, Street Address, City, State, Zip Code, Unit / Apt #, Priority
- What needs attention?Required
- Is water leaking right now?Optional · When What needs attention? is “Water or plumbing” · “Yes” marks the request urgent
- Which appliance?Optional · When What needs attention? is “Appliance”
- Can maintenance enter if you are not home?Optional
- Are there pets in the unit?Optional
Live preview
Answer it the way a customer would. Nothing is sent.
Suggested response
Coverage escalation
A leak in one unit becomes a ceiling in the unit below. Reach the maintenance tech on call for that property, then the next.
The same questions run your AI phone agent, text line, web form and website chat. How routing works
Property maintenance request
Questions, answered.
Which answers do responders see first?
What needs attention, whether water is leaking now, and whether maintenance may enter. Those three sit on the responder’s first screen.
Can a resident ask to be there for the visit?
Yes. “Can maintenance enter if you are not home?” offers Yes, Call me first, or No, I need to be there.
Can each building reach its own team?
Yes. Make each building a location with its own coverage schedule, so a request reaches the people who look after that building.
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